Our Terms & Conditions

Auralis Design & Build LLP
(Company Registration No.: T25LL1177E)

These Terms and Conditions ("Terms & Conditions" or "Agreement") set out the full and legally binding terms governing all interior design, renovation, construction, project management, and related services provided by Auralis Design & Build LLP (hereinafter referred to as the "Company", "We", "Us" or "Our") to any client, purchaser, or property owner (hereinafter referred to as the "Client", "You" or "Your"). By accepting any quotation, signing any agreement, making any payment, or allowing the Company to commence works, the Client shall be deemed to have read, understood, and agreed to be bound by these Terms & Conditions in full.

1. DEFINITIONS & INTERPRETATION

1.1 In these Terms & Conditions, unless the context otherwise requires, the following words and expressions shall have the meanings assigned to them herein:

  • "Agreement" means these Terms & Conditions together with any quotation, invoice, drawings, specifications, variation orders, and written correspondence issued or accepted by the Company.

  • "Acceptance Date" means the date on which the Client accepts the Company’s quotation or agreement, whether by signature, electronic confirmation, payment of deposit, or any other act demonstrating acceptance.

  • "Project" means the interior design, renovation, alteration, addition, fitting-out, or construction works described in the Agreement, including all approved variation works.

  • "Completion" means the stage at which the Project is substantially completed and fit for its intended use, notwithstanding minor defects or outstanding rectification works.

  • "Materials" includes all goods, fittings, fixtures, finishes, furnishings, equipment, and components supplied by the Company.

  • "Variation Works" means any addition, omission, substitution, or alteration to the original scope of work requested by the Client or required due to site conditions.

1.2 Headings are for convenience only and shall not affect the interpretation of these Terms & Conditions.

2. SCOPE OF SERVICES

2.1 The Company shall provide interior design consultancy, renovation, and build services strictly in accordance with the scope of work, drawings, specifications, and descriptions stated in the agreed quotation and Agreement.

2.2 Any item, service, or work not expressly stated in writing in the Agreement shall be deemed excluded from the scope of work and shall, if requested, be treated as Variation Works subject to additional charges and time extension.

2.3 The Company reserves the right to make reasonable adjustments to design details, construction methods, or material specifications where necessary to comply with statutory requirements, site conditions, or availability of materials, provided that such adjustments do not materially reduce the overall quality or value of the Project.

3. QUOTATIONS & PRICING

3.1 All quotations issued by the Company are valid for a limited period as stated therein and may be withdrawn or revised if not accepted within the validity period.

3.2 Prices quoted are based on current material costs, labour rates, and regulatory requirements at the time of quotation and may be subject to adjustment in the event of price fluctuations, supply disruptions, changes in laws or regulations, or circumstances beyond the Company’s reasonable control.

3.3 The Company reserves the right to substitute materials, fittings, or products of similar quality, function, and value where the originally specified items are unavailable or discontinued.

4. PAYMENT TERMS

4.1 A non-refundable deposit shall be payable upon acceptance of the quotation, failing which the Company shall be under no obligation to commence works.

4.2 Progressive payments shall be made strictly in accordance with the payment schedule stated in the Agreement, and all payments shall be made without deduction, set-off, or counterclaim.

4.3 Final payment shall be due immediately upon Completion and handover of the Project, regardless of whether the Client has taken possession of the premises.

4.4 The Company reserves the right to suspend works, withhold handover, or terminate the Agreement in the event of late or non-payment, without prejudice to its other rights and remedies.

5. VARIATION WORKS

5.1 All requests for Variation Works shall be confirmed in writing and shall be subject to revised pricing, revised timelines, and additional costs arising therefrom.

5.2 The Client acknowledges that Variation Works may affect the overall Project schedule and Completion date.

5.3 The Company shall not be obliged to proceed with any Variation Works unless and until written approval is received from the Client.

6. PROJECT TIMELINE & DELAYS

6.1 All timelines, schedules, and completion dates provided by the Company are estimates only and shall not be construed as guarantees.

6.2 The Company shall not be liable for delays caused by weather conditions, material shortages, authority approvals, site conditions, acts of third parties, or any circumstances beyond its reasonable control.

6.3 Delays attributable to the Client, including but not limited to late decisions, changes in instructions, or failure to provide access, shall entitle the Company to an extension of time and additional costs.

7. CLIENT RESPONSIBILITIES

7.1 The Client shall provide accurate information, timely decisions, and unrestricted access to the site during working hours.

7.2 The Client shall be responsible for safeguarding all personal belongings and movable items prior to commencement of works.

7.3 The Client shall ensure that the premises are safe, free from hazards, and suitable for construction activities.

8. SITE CONDITIONS & EXISTING STRUCTURES

8.1 The Company shall not be responsible for latent defects, hidden conditions, or structural issues not apparent at the time of inspection.

8.2 Any additional works arising from unforeseen site conditions shall be treated as Variation Works.

9. HANDOVER & ACCEPTANCE

9.1 Upon Completion, a Handover & Takeover Form shall be issued for the Client’s inspection and acceptance.

9.2 Any defects or outstanding items must be recorded at the point of handover, failing which the Project shall be deemed accepted.

10. WARRANTY & DEFECTS LIABILITY

10.1 The Company provides a Defects Liability Period of 12 months from the date of handover, covering workmanship-related defects only.

10.2 The warranty excludes normal wear and tear, misuse, improper maintenance, water seepage from external sources, structural defects, and works by third parties.

10.3 The Company shall not be responsible for manufacturer warranties of third-party products.

11. MATERIALS & FINISHES

11.1 Natural materials including but not limited to wood, marble, granite, quartz, laminates, and veneers may exhibit inherent variations in colour tone, grain pattern, texture, veining, and surface finish, and such variations shall be deemed natural characteristics of the material and shall not constitute defects or non-conformance.

11.2 All samples, brochures, catalogues, mock-ups, showroom displays, and visual representations are provided strictly for reference and illustrative purposes only and may not exactly replicate the final installed product due to manufacturing tolerances, lighting conditions, and site constraints.

11A. OWNERSHIP, TITLE & RISK OF MATERIALS

11A.1 All Materials, fittings, fixtures, equipment, and goods supplied by the Company shall remain the sole property of the Company until full and final payment of all sums due under the Agreement has been received in cleared funds.

11A.2 Notwithstanding the retention of title, the risk of loss, damage, theft, or deterioration of Materials shall pass to the Client immediately upon delivery to the project site, storage area, or premises, whether or not such Materials have been installed.

11A.3 The Client shall be responsible for ensuring adequate insurance coverage for all Materials upon delivery and shall indemnify the Company against any loss or damage arising thereafter.

11A.4 In the event of non-payment, the Company reserves the right to enter the premises (subject to applicable laws) to recover unpaid Materials without prejudice to any other remedies available.

11B. WATER LEAKAGE, WATERPROOFING & CONCEALED WORKS DISCLAIMER

11B.1 The Client acknowledges that water leakage, seepage, condensation, or moisture-related issues may arise from various sources beyond the Company’s control, including but not limited to existing structural conditions, ageing pipes, neighbouring units, building movement, or external environmental factors.

11B.2 Waterproofing works, where provided, are limited strictly to the specific areas and methods stated in the Agreement, and no representation or warranty is given that such works will be entirely leak-proof in perpetuity.

11B.3 The Company shall not be liable for water leakage or seepage arising from concealed pipes, structural cracks, external walls, roofs, floors, or common property areas not constructed or altered by the Company.

11B.4 Concealed works, including concealed piping, wiring, drainage, and structural elements, are subject to inherent limitations in inspection and access, and the Company shall not be responsible for defects arising from such concealed elements unless directly attributable to the Company’s workmanship during the Defects Liability Period.

11B.5 Any rectification works arising from water leakage or concealed defects may require hacking, dismantling, or removal of finishes, and the Company shall not be responsible for differences in replacement tiles, finishes, or materials due to discontinuation or batch variation.

11.1 Natural materials may exhibit variations in colour, grain, texture, or pattern, and such variations shall not be considered defects.

11.2 Samples, brochures, and display units are for reference only.

12. INTELLECTUAL PROPERTY

12.1 All designs, drawings, concepts, and documentation remain the intellectual property of the Company unless otherwise agreed in writing.

12.2 The Company reserves the right to photograph and display completed projects for marketing and portfolio purposes.

13. LIMITATION OF LIABILITY

13.1 The Company shall not be liable for any indirect, incidental, or consequential losses.

13.2 The Company’s total liability shall not exceed the total contract sum paid by the Client.

14. TERMINATION

14.1 Either party may terminate this Agreement by giving written notice to the other party in the event of a material breach of these Terms & Conditions, provided that such breach remains unremedied after a reasonable period following written notice requesting rectification.

14.2 The Company reserves the right to immediately suspend works or terminate this Agreement without prejudice to any other rights or remedies if the Client fails to make payment in accordance with the agreed payment schedule, becomes insolvent, enters into liquidation or judicial management, or otherwise demonstrates an inability to fulfil its financial obligations.

14.3 Upon termination for any reason whatsoever, the Client shall remain liable to pay the Company for all works completed, materials delivered or ordered, variation works approved, and all costs, expenses, and losses incurred by the Company up to the effective date of termination, including but not limited to subcontractor costs, restocking fees, cancellation charges, and administrative expenses.

14.4 Any deposit or payments made prior to termination shall be non-refundable and may be applied by the Company towards outstanding sums owed by the Client.

14.5 Termination of this Agreement shall not affect any rights, obligations, or liabilities of either party which have accrued prior to the date of termination, nor shall it affect clauses which by their nature are intended to survive termination, including but not limited to payment obligations, limitation of liability, intellectual property, and governing law.